Cancellation and Refund Policy

Subscriptions

• You can cancel at any time through “Manage billing” in your ManyDocs account or through the Paddle customer portal.
• Cancellation normally takes effect at the end of the current paid billing period, and no further renewal is charged.
• Deleting or ceasing to use ManyDocs does not by itself cancel a Paddle subscription.

Refund requests

Request a refund through Paddle Buyer Support at paddle.net. Eligibility and the amount are determined under Paddle’s Refund Policy, Buyer Terms, and mandatory law. Contact [email protected] first for a technical problem so we can try to resolve it and provide relevant information to Paddle.

Credit packs

Credits are digital service units. If Paddle approves a full refund for a credit pack, ManyDocs removes the remaining credits from that purchase. Credits already consumed are recorded for audit; the account balance will not be made negative.

Consumer rights

Nothing in this policy limits mandatory consumer rights. Consumers in some territories may have statutory withdrawal or remedies for defective digital services. Immediate use or consumption of digital content or services may affect a withdrawal right where the law permits and the required consent was obtained at checkout.

Payment disputes

If you do not recognize a charge, contact Paddle Buyer Support. Fraudulent use, refund abuse, or a chargeback may result in restricted access while the transaction is investigated.